Draft — contact details are being finalised.

Support

Email [support email] and include your store's myshopify.com address. We reply by email.

Getting started

1. Open Perkly from Apps in your Shopify admin.
2. Follow the setup checklist: earning rule, first reward, storefront drawer, Rewards page in customer accounts.
3. Click Go live when the checklist is ready. Orders placed before going live don't earn points.

Common questions

Customers can't see points. Check the program is live and the Rewards page and account blocks are added in Settings → Checkout and accounts editor.

Points are pending. Order points unlock after your return window (14 days by default).

A refund. Perkly takes back the same share of points automatically.

Pausing. Overview → Pause program. Members keep their balances.

Uninstalling. Your store's data is deleted when Shopify sends its erasure request, about 48 hours after uninstall.